WHEN WILL MY ORDER SHIP?
Orders will ship within 5 working days of the order being placed.
WHERE DO YOU SHIP TO?
As a small business I can only ship within the EU at this time. All orders are shipped with DPD via a tracked service.
WHAT IF AN ITEM IS OUT OF STOCK?
Please get in touch, I will gladly make pieces for you to order. Please consider it can take 3 to 6 weeks for custom orders.
CAN I RETURN MY ORDER?
Orders can be returned within 14 days of receipt.
DO YOU OFFER FREE RETURNS?
Unfortunately as a small maker I cannot offer free returns at this time.
Please note, returns & exchanges are the responsibility of the customer until they reach the studio. I would strongly recommend using a tracked service. Always retrain proof of postage. Until such time as I receive an item in the studio it remains the customers responsibility. All items must be returned with original packaging & undamaged.
Information about us
1.1 www.darcmatter.eu (“Website”) is provided to you by. Darcmatter ceramics. (“us”, “we” or “our”).
1.2 Our registered office is Crynssenstraat 33 4818 Xt Amsterdam, Netherlands - KVK 6667696 VAT NL029401884B01
1.3. You can contact us by email at firstname.lastname@example.org
2. Terms of purchase
2.2 These Terms of Purchase apply to any Contract (as defined below) for the sale of Products to you. Please read these Terms of Purchase carefully and make sure that you understand them before ordering any Products from us. Note that before placing an Order (defined below), you be will asked to agree to these Terms of Purchase.
2.3 These Terms of Purchase are only available in the English language.
3 Placing Orders
3.1 You may place an order for Products (an “Order”) via our Website.
3.2 When placing an Order, please ensure you provide complete and accurate information. Information we may require includes your title, first name, surname, phone number, email address, and delivery and invoicing addresses. It is your responsibility to ensure that the Order is correct and accurately reflects your selection. If an Order is not correct in any way, you must notify us immediately by contacting us by email at email@example.com.
3.3 If you choose to place an Order via our Website, do take time to check your Order before submitting it.
3.4 After you place an Order, if you have provided us with your email address, you will receive an e-mail acknowledging that we have received your Order. However, this does not mean that your Order has been accepted. Our acceptance of your Order will take place as described in clause 3.5 below.
3.5 We will communicate acceptance of your Order by sending you an e-mail with a tracking number once payment has been processed (“Confirmation”). A contract between us (“Contract”) will only be formed when we give you a Confirmation.
3.6 If you place an Order and we discover that the Product is out of stock or no longer available, we will inform you of this by e-mail. If you have bought multiple Products in one Order we will inform you by email that we are proceeding with the rest of the Order. We will not be under any obligation to supply the Product until we know we can supply it and we have given you a Confirmation.
3.7 If you place an Order for multiple Products and some of those Products are unavailable, we may process the Order in respect of the available Products.
4 Price and payment
4.1 Prices for our Products may change from time to time, but changes will not affect any Order you have already placed. We reserve the right to promote the same or similar products with varying offers depending on the advertising route and/or time.
4.2 All prices include any applicable EU VAT or other sales tax. Orders which are delivered outside of the EU may incur duties and taxes. You will be liable to pay any customs duties and/or sales taxes that are relevant to your order. Please consult your local customs office if your delivery is being delivered outside of the UK.
4.3 The price of a Product does not include delivery charges. Our delivery charges, if any, shall be made available to you on our Website or during the check-out process.
4.4 Our Website contains a large number of Products. It is always possible that, despite our best efforts, some of the Products on our Website may be incorrectly priced. If we discover an error in connection with the price of the Products you have ordered, we will let you know as soon as possible after we become aware and we will give you the option of continuing to purchase the Product at the correct price or cancelling your Order in respect of that Product. We will not process your Order in respect of that Product until we have received your instructions. If we are unable to contact you using the most up to date contact details that we have for you, we will treat the relevant part of the Order as cancelled and notify you by email at the address provided to us, by telephone or post. Note that we shall not be obliged to provide the relevant Products to you at the incorrect (lower) price.
4.5 Our Website sets out the methods of payment that we are able to accept.
4.6 Products that are the subject of an Order will not be dispatched until payment for all of the Products that are the subject of that Order has been received in full by us. If we have only taken pre-authorisation for payment of an Order on accepting that Order, we will process that payment before we deliver the Products to you.
4.7 Payments for all Products must be paid in EURO or such other currency as stated on our Website from time to time.
5.1 We only deliver Products to countries specified on our Website during the check-out process. We currently do not offer shipping to PO Box addresses.
5.2 We will arrange for delivery of the Products using our chosen delivery partner. We aim to deliver Products to you as soon as we can but we cannot guarantee delivery on or by a specific date. If you have not received your order within 10 working days from receipt of the Confirmation email please contact us directly at firstname.lastname@example.org and we will look into your request.
5.3 We may deliver Products in several consignments but will not charge you any extra delivery charges for this.
5.4 Risk of any damage to or loss of the Products shall pass to you at the time of delivery.
5.5 Once an Order has been placed it is not possible to have the shipment redirected to an alternative address. Please ensure that you provide a suitable shipping address for the specified delivery times.
5.6 Ownership of Products that are the subject of an Order will only pass to you when we receive full payment of all sums due in respect of that Order, including delivery charges (if applicable).
6.1 The images of the Products on our Website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that the display of the colours on your computer or device accurately reflects the true colour of the Products. Your Products may vary slightly from those images.
6.2 Certain Products (including handcrafted Products) will contain characteristics which may be inconsistent with other units of the same Product due to either the natural characteristics of the materials used or due to the nature of the manufacturing process. Any minor inconsistencies in characteristics such as grain, texture, knots and colour variation will not be classed as faults or defects. 6.3 Any Products purchased must not be resold or made available for resale on a commercial basis.
7 Right to change your mind
7.1 In addition to your other legal rights, if you place your Order from the EU, you have (subject to certain exceptions) the right to change your mind in respect of one or more Products and to get your money back in accordance with the terms set out below.
7.2 Your right to change your mind starts from the date of the Confirmation email relating to the Contract and ends 14 days after the date on which you received all of the Products that are the subject of the relevant Contract.
7.3 Unfortunately, you do not have a right to change your mind a) in respect of any Products that have been made to your specification or are clearly personalised, such as where the Products are tailor-made or you have requested that they contain your name or initials or b) if you placed your Order from outside the EU or c) in respect of any Products which have been heavily discounted (such as sale items). Please note that heavily discounted Products will not be delivered in our signature packaging.
7.4 If you wish to exercise your right to change your mind, you must notify us within 14 days of the date of the Confirmation email. You may notify us by emailing email@example.com
7.5 If you exercise your right to change your mind, you must return the Products to us in accordance with our Return Policy (see further below) as soon as reasonably possible and in any event within 14 days of you notifying us that you are changing your mind.
7.6 If you exercise your right to change your mind, we will happily offer you a full refund (excluding delivery charges) subject to the conditions below. This does not include items marked archive or with a discount over 40%, in this instance upon return store credit will be applied.
7.7 All items must be returned unused, with tags attached and in a fully resaleable condition. We may make a deduction up to the full value from any refund payable to you to take into account the loss in value of the rejected Products if the loss is the result of unnecessary handling by you.
7.8 Any refunds payable by us to you shall be paid to you using the same method used to pay and within 14 days of the earlier of the date that:
(a) we receive the relevant Products back from you; or
(b) you provide evidence that you have returned the Products to us at the correct address.
7.9 If you exercise your right to change your mind prior to the Products being dispatched, we will refund you within 14 days of the date on which you notified us of your decision to change your mind.
7.10 If you have not received a refund, please check your bank account and, if applicable, contact your credit card company. It may take some time before the refund appears on your statement. If you have done this and still have not received the refund, please contact us at firstname.lastname@example.org
8 Faulty Goods
8.1 We are under a legal obligation to supply Products in conformity with the Contract.
8.2 As a consumer, you have legal rights in relation to Products that are faulty. These legal rights are not affected by your right to change your mind or anything else in these Terms of Purchase.
8.3 If a Product is faulty, please notify us within 30 days of receipt of your purchase by email to email@example.com and promptly return it to us in accordance with our Return Policy (see clause 9 below).
8.4 Subject to the clause below, we will offer you a full refund (partial or full) or replacement for Products which are faulty.
8.5 Any minor inconsistencies between units of the same Product in characteristics such as grain, texture, knots and colour variation will not be classed as faults or defects.
9 Return Policy
9.1 You may return purchased Products for a refund in accordance with your right to change your mind or if we have supplied you with faulty Products.
9.2 Except where Products supplied to you are faulty, you are responsible for the costs of returning the Products.
9.3 Unless we tell you otherwise, if you wish to return Products to us, please ensure that you:
(a) Email firstname.lastname@example.org and obtain an authorisation number by inserting your order number and email;
(b) Include the authorisation number on the returns form that was included in your Order;
(c) include a copy of the invoice with the returned Product;
(d) retain proof of posting; and
(e) follow any other reasonable instructions given by us.
If you don’t comply with this Return Policy such that we don’t receive back the Products in a timely manner, it may not be possible for us to process any refund due.
9.4 Please return all Products to us at Darcmatter ceramics, Crynssenstraat 33, 4818 XT AMsterdam,The Netherlands or such other address specified by us. You will have to bear the costs of returning the goods. If you are returning your goods from outside the UK, please return the item using a courier company such as UPS, DHL, Fedex or TNT.
9.5 If we are unable to accept a returned Product, we will contact you using the most up to date contact details provided to us. If we are unable to accept a returned Product, we will, at your request, return the Product to you at your cost or make it available for collection.
9.6 If you would like to exchange your item we recommend returning your Product for a refund in accordance with your right to change your mind and with this Return Policy and placing another Order.
10 Limitation of liability
10.1 We only supply goods for domestic and private use. Accordingly, we shall not be liable to you for any loss of data, loss of profit or business interruption or for any business losses or any indirect, special, incidental or consequential loss that you may incur as a consequence of our failure to comply with the Contract.
10.2 Nothing in these Terms of Purchase is intended to exclude or limit in any way our liability:
(a) for death or personal injury caused by our negligence;
(b) for fraud or fraudulent misrepresentation; or
(c) any matter for which it would be illegal for us to exclude or to attempt to exclude or liability.
11 Events beyond our reasonable control
11.1 We will not be responsible for any delay or failure to comply with our obligations under the Contract if the delay or failure arises from any cause which is beyond our reasonable control. This does not affect your statutory rights.
11.2 If any act or omission outside of our reasonable control takes place that affects the performance of our obligations: a) we will contact you as soon as reasonably possible; and b) our obligations under these Terms of Purchase will be suspended and the time for performance will be extended for the duration of the event outside its reasonable control.
12 Transfer of rights and obligations
12.1 The Contract between you and us is binding on you and us and on our respective successors and assigns.
12.2 You may not transfer, assign or otherwise dispose of any part or all of this Contract.
12.3 We may transfer, assign, charge, sub-contract and/or otherwise dispose of part or all of this Contract at any time.
13.1 If we fail, at any time to insist on strict performance of any of your obligations under our Contract, or if we fail to exercise any of our rights or remedies, this shall not constitute a waiver of our rights or remedies and shall not relieve you from compliance with your obligations.
13.2 A waiver by us of any default shall not constitute a waiver of any subsequent default.
13.3 No waiver by us of any of these Terms of Purchase shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing.
14 Our right to vary these terms of purchase
We have the right to amend these Terms of Purchase from time to time. However, each Contract will be subject to the Terms of Purchase that were in force at the time of your Order, except to the extent that any change is required by law, regulation or governmental body (whether before or after we give you a Confirmation), or we notify you of any changes to these Terms of Purchase before we give you a Confirmation.
15 Applicable law and jurisdiction
These Terms of Purchase shall be governed by and construed in accordance with EU Law and you agree to submit to the exclusive jurisdiction of the European courts.
Personal Information we Collect:
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”
We collect Device Information using the following technologies:
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.
Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as “Order Information.”
HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
Communicate with you;
Screen our orders for potential risk or fraud; and
When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
SHARING YOUR PERSONAL INFORMATION
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site--you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at email@example.com